Shintala Ngatai

Owner / Property Manager
021 227 3349

Shintala is a seasoned industry professional who brings a wealth of experience and knowledge to IPM. With an impressive track record spanning over 10 years, she began her career straight out of high school. Her unwavering passion for Property Management is exemplified by her continuous pursuit of excellence, a journey that culminated in her being honored as the ‘Property Manager of the Year for 2020.’

At the core of Shintala’s success lies her unwavering commitment to fostering robust client relationships and maintaining open lines of communication. As a Rotorua native, she possesses an intimate knowledge of the area and diligently stays updated on the ever-evolving rental market dynamics.

This new chapter in Shintala’s career sees her joined by a long-time colleague and friend, Jenna Austin. Together, they bring a combined two decades of experience to the table, ready to tackle new challenges and make significant contributions to the Rotorua market. In their roles as business owners, both Shintala and Jenna pledge to safeguard your investments with the same level of care and attention as if they were their own.


Jenna Austin

Owner / Property Manager
027 665 9127

Jenna, a lifelong resident of Rotorua, possesses an extensive familiarity with the local area and its environs. Her journey in the property management industry commenced in 2009 when she assumed the role of a Letting Agent. Over the years, she steadily advanced her career to become a Property Manager. In 2018, Jenna’s leadership prowess shone through as she assumed the role of Branch Manager, effectively overseeing her team while continuing to manage her property portfolio.

Jenna’s passion lies at the intersection of property and people. She remains unwavering in her commitment to delivering excellence, consistently exceeding client expectations. Her dedication to professional growth is unmistakable, evident in her achievement of a Level 4 Qualification in Property Management, a testament to her belief in the central role of knowledge and effective communication in achieving success.

Recognizing an opportunity to redefine property management practices, Jenna has joined forces with her long-time colleague, Shintala Ngatai. As co-owners of IPM, they introduce a fresh approach to the industry, united by their shared vision. With a financial stake in the business, Jenna and Shintala are wholeheartedly dedicated to safeguarding your property as if it were their own.


Emma Maxwell

Letting Agent / Property Manager
021 227 3776 

In 2022, Emma embarked on her journey with IPM, assuming the role of Letting Consultant and Property Manager Assistant. Despite her Gisborne origins, for the past 15 years, Emma has established a strong presence in Rotorua, where she proudly considers it her home.

With over a decade of experience in various administrative positions, Emma has honed her time management skills, which she considers to be invaluable tools in her current role. She is deeply committed to delivering exceptional customer service and recognizes the significance of fostering strong client relationships. Emma’s tenacity shines through in her work; once she sets her mind to a task, she ensures its completion with unwavering dedication.

Emma is enthusiastic about expanding her knowledge in the realm of investment properties and leveraging her expertise to ensure a smooth journey for our landlords and their valuable investments.


Paige Bourke

Assistant Property Manager

Born and raised amidst the stunning landscapes of Rotorua, Aotearoa, Paige has cultivated a profound understanding of the local area and its surrounding regions. After a rewarding year of maternity leave, Paige is thrilled to join Innovative Property Management, bringing with her six years of invaluable experience in the industry and a notable achievement—holding a Certificate in Residential Property Management Level 4.

With an exceptional eye for detail, Paige prides herself on being a reliable, proactive, and accommodating professional. Her commitment to excellence extends to her core values, where she firmly believes that communication is the key to successful property management. Paige understands the significance of maintaining consistent and clear communication with her clients and tenants, ensuring that everyone involved is kept well-informed and engaged in the property management process.

Outside the realm of property management, Paige embraces the natural beauty that surrounds her. During her leisure time, you’ll find her exploring the scenic bike trails nestled within our beautiful forests, accompanied by her children and partner. Additionally, Paige cherishes quality family moments at the local lakes, embodying her passion for both the professional and personal aspects of her life.

Paige’s dedication to her craft, coupled with her local expertise and commitment to communication, makes her an invaluable asset to the Innovative Property Management team